Service and Support

Providing service and technical support for your printer

Service and Support at YPS

Your Print Specialists has a dedicated in house service team ready to offer support and service to your print equipment. The YPS Service Team offers a vast range of print and technical experience.

Our service team are fully trained and certified Mimaki engineers, and approved Roland engineers and YPS also hold Epson Service Provider status. Whatever the machine, you can be assured that your printer is in good hands from day one.

Every printer sold by Your Print Specialists is supplied with a unique QR code to allow any potential issues to be logged immediately by the Operator using a mobile phone. In the event of an issue, staff are on hand to assist via telephone, email and through desktop remote access.

YPS Engineer installing a Mimaki UJF7151 Plus

What do Your Print Specialists offer?

Extended support | Adhoc service and support | Long Term Agreement

Extended Support
YPS offer a range of warranty packages to keep your machine supported after the manufacturer’s warranty period has ended. More information can be found here. Having a YPS warranty can offer peace of mind that YPS can get your machine up and running in the event of something going wrong and therefore minimise production downtime.

Adhoc Service and Support
YPS will undertake adhoc service work on a case by case basis. To report an issue with your machine, please fill in the below form and a member of the YPS service team will get in touch with you asap.

Long Term Agreement
Based on a 3-year term, this is a unique and proactive approach to service and support for your machines. Call the Service Team on 0191 256 6889 for more information about this opportunity.

YPS engineer setting up a Mimaki UCJV300

Contact YPS Service Team

Please use the button below to get in touch with the Service Team to request a quote or alternatively, please call 0191 256 6889.

Click Here to access Contact Form

Testimonials

Operations Manager

Firstly I would just like to say a massive thank you from myself and the team at Gate7. Both UK and USA for all the support and help offered during our introduction and installation of the UJF.

Garry, the support during installation, patience and commitment to getting the project running was second to none and a credit to your team.

PSP Owner

“I often come to Garry for advice now. He gives me honest and intelligent responses even if there’s no direct business benefit to him. YPS are local, friendly and will do anything to help with technical enquiries. While also having fantastic products.”

PSP

“My team have learnt new things despite having owned our original printer for 20 months. I am so glad we chose YPS as a supplier.”

Director

"Garry, your team are fantastic and a credit to you. I personally think you are someone to look up to and admire for the way you conduct yourself and lead your team. I take my hat off to you."

PSP Director

"Thanks for the speedy fix on our JFX. Less than 1 day and it’s back up and running. Thank you!!! What a great team you have."

Creative Services Manager

Communications & Engagement

"As public sector buyers we are fully aware of the prolonged timescales that can lead to frustration with suppliers. The team at YPS were friendly and approachable throughout the buying process. They were always on-hand to answer questions, find answers and provide support. Even working out our potential savings based on the new machine. Thanks to all the team at YPS."

New Works and Delivery  Sign Services

"Over the past few years the council have developed their internal sign shop. Catering for ongoing demand from both external and internal customers, this growth has resulted in the need for additional machinery to fulfil this demand. Your Print Specialists were the most competitive supplier of the machinery required which was also backed up by a superior support service.

The overall service from YPS is a very professional and yet very competitive. They will go out of their way to help every time. We also feel all the members of staff are very polite and again very helpful.

Well done to all."

PSP

"Please may I extend my utmost appreciation too you and the boys at YPS.

I am now back up and printing thanks too you guys. It was the damper as the black is all good and a perfect print test this morning had me doing cartwheels round the workshop."

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